No cancellation of order, exchange or refund will be entertained, unless the item you have ordered is out of stock or we are unable to fulfil your order for any reason whatsoever.
If an item is defective, we will replace the item once the defective item is returned to us, provided that we received notice of receipt of such defect within seven(7) days of receipt of such defective item by you, together with the receipt evidencing the purchase made by you.
To return a defective item, please contact our customer service department for assitance via phone or email. Our contact detail are:
- tel: +6012804 6826
- Email: email@example.com
We will only enternain returns within reasonable cause. No exchange size once you have made a purchase. However the items must by in good condition and accompanied with the receipt evidencing the purchase of such items. Note that only items that are unworn, unaltered, unwashed and in sellable condition can be returned. The item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.
Items returned will not be refunded. Customers can choose to exchange return item with items of equal or less value(remaining balance forfeited). Exchange can only be made within 7 days of receiving goods..
****Customers who uses any coupon might have to bear additional charges while exchanging size or item as it will follow original price without 30% off and customer has to pay the balance amount. Discount will be applied only once.
****Customers will have to bear additional cost of current price if the item are not in promotion anymore.
For exchanges on online purchases, you will bear the shipping cost.